TERMS & CONDITIONS
WHOLESALE TERMS + CONDITIONS
If you’re a retailer looking to carry Mangla International in your brick and mortar or online store, then welcome! I’m grateful for your interest in my work and want to give you as much information up front as I can. The following is an abridged version of my Wholesale Agreement:
All prices are listed in US dollars. All authorized retailers will receive wholesale prices, which are 50% of set retail prices. Due to the nature of the materials I work with, prices and availability are subject to change without notice.The retailer will pay the cost of shipping on any order under $375. If the order placed is over $375, I will cover the cost of shipping for the retailer.Due to the nature of my small batch handmade production process, some individual pieces available for wholesale have a minimum order quantity (MOQ) that must be met in order to purchase.The suggested retail price (or “SRP”) is the minimum price for which retailers are permitted to sell Mangla International products. Retailers may price the products in excess of the SRP, but are not permitted, under any circumstances, to sell Mangla International products for less than the SRP without prior written authorization from me.In the event that the retailer chooses to place Mangla International products for sale at a discount, the retailer is not permitted to discount the pieces more than 15% below the SRP.
A minimum of $300 is required for opening orders in order to supply an attractive display of the collection, plus the cost of shipping. Orders must be paid in full with a credit card or through PayPal before production can begin.\
There is a minimum re-order amount of $200, plus the cost of shipping.
At this time, I am not extending credit terms. All orders must be accompanied by payment in full at the time of the order.
FABRICATION & LEAD TIME:
Each item that leaves my studio is handmade to order. Once an order is placed, please allow 11-14 days for production. I am solely responsible for all production and I do everything I can to fulfill orders in a timely manner for you. However, please keep in mind that due to the nature of my small batch handmade production process, lead times may also change unexpectedly. I will always keep you informed and communicate any changes to you promptly. Orders placed during busy seasons are also subject to longer lead times.Feel free to contact me at email@example.com regarding any questions about the status of your order.
I may be able to rush your order if the production schedule allows. A rush order is defined as a retailer needing their order to ship out within 7 days of placing the order.Rush orders up to $300 in value will require an additional production fee of $100. Rush orders from $300 to $600 in value will require an additional production fee of $150. Rush orders beyond $600 in value will require an additional production fee equal to 25% of their total order cost, less shipping. The retailer will be responsible for any expedited shipping methods. I will send a digital invoice for the additional charges that must be paid before shipment of the rush order.If your order needs to be rushed, please contact me at firstname.lastname@example.org before placing the order to ensure it will be possible.
SHIPPING AND HANDLING:
All orders are shipped via USPS from Amherst, New Hampshire. Expedited shipping methods and other carriers may be used at the retailer’s expense. Additional carrier options are made available at checkout. International orders are subject to various customs restrictions and may have different shipping requirements. The retailer is responsible for all shipping, duty fees and taxes that may occur.
Please inspect all shipments immediately upon arrival. Please contact me at email@example.com within five days of receiving a damaged or defective shipment. Note that the policy states: “within five days of receiving” and not “within five days of opening.” This means that if an order is received, but not opened for six days and it is damaged, the return cannot be accepted. Please keep all packaging with the return, including packaging materials, even if damaged.Returned merchandise will be repaired or replaced with new merchandise if unable to be repaired. Returned merchandise will not be accepted if it is held for more than 15 days after receipt or if returned without contacting me to report damage or defects as outlined above. The retailer is responsible for all return shipping charges. I will send a digital invoice for the additional charges that must be paid.
RETURNS / EXCHANGES:
Wholesale orders are handmade especially for your boutique once it is ordered. Therefore, merchandise may not be returned or exchanged. I will only accept returns in the case of defective merchandise as noted above.
All pieces in the your order will come in Mangla International packaging that could include earring cards, necklace tags, or bracelet tags.Orders will also include one branded bag kit for every piece of jewelry in the order. This branded bag kit includes a 4×4” canvas zipper pouch with Mangla International branding, a business card, a care card, and a polishing pad. Retailers who have customers purchasing one or multiple Mangla International items in the retailer’s boutique are required to package said items in the provided branded bag kit.Should your require more branded bag kits for any reason, please contact me at firstname.lastname@example.org and I’ll be happy to get more to be shipped out to you. The retailer is responsible for shipping charges and will be sent a digital invoice before shipment.
REPRESENTATION OF PRODUCT:
Retailers are not permitted, under any circumstances, to display and/or sell Mangla International designs, whether on their premises or elsewhere, without the packaging/labeling provided.I am more than happy to provide you with product photos—just email me at email@example.com for permission and I will send them over.Mangla International retains all rights to all images of products provided and retains the right to prohibit the use of any and all images provided. Retailer may not alter (e.g., crop, change background colors, add text) provided photos other than to size appropriately for website and marketing materials.If the retailer sells Mangla International products on their online store, the description of the product must include that it is “handmade by Mangla International.”
Due to the handmade nature of the my fabrication process and the materials used, no two items will ever be exactly the same. The items pictured in the Mangla International wholesale collection are a close representation of the finished items you will receive.If you have any further questions or if you need the password to enter my Wholesale Collection, please don’t hesitate to contact me at firstname.lastname@example.org